Shipping Policy
Explore our shipping policy below to understand our delivery options, costs, and timelines.
Our shipping policy is designed to provide transparency and flexibility, ensuring that your orders reach you conveniently and on time.
If you have any questions, please contact our customer service team on +27822632316 or info@tru-group.co.za
Shipping Options & Delivery Costs
Shipping Options & Delivery Costs
We offer the following shipping options, which will be applied at checkout:
• All orders below R750 will incur a standard shipping charge of R75.00.
• Orders above R750 will be shipped free of charge.
Order Processing Time
Order Processing Time
Orders placed before 2 PM Monday to Friday are processed and dispatched the same day. Orders placed after 2 PM, on weekends, or public holidays are dispatched the next business day.
Delivery Address & P.O. Boxes
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
International Orders
We do not offer international deliveries. International customers can contact us to arrange their own delivery services at their expense.
Tracking Your Order
You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. your website by double clicking on a text box on your website. Alternatively, when you select a text box
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
